FAQs

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

We use the Shopify payment gateway so you can make purchases on our site using a debit card, credit card. We also support Apple Pay, Google Pay and other wallets. You can choose these payment methods at checkout.

Make sure your email is correct when you place an order. If you can’t find it in your inbox, please check your SPAM folder. If you will not find it in SPAM contact us at support@battlefitgear.com.

Most orders arrive without problem, but in case of problem contact us at support@battlefitgear.com by sending us the photos of the damaged or erroneous product with the order number.

When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once… Rest assured, the rest are on the way :)

For the U.S, it usually takes 2-4 business days for processing and 8-12 business days for delivery, 7-10 business days for express shipping service.

Yes, currently, Express Delivery is only available to the U.S.

Yes, we do accept returns subject to fulfilment of the following conditions:

• Items are defective or damaged or our faults in production and shipping
• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The item should have its original packaging with all the tags etc
• The return or exchange request is made within 30 days of delivery

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Generally the tracking number takes 2 to 3 days to appear in the carrier’s system and normally you will receive it automatically by email. If it doesn’t work or you won’t receive it after a few days, please contact our support team at support@battlefitgear.com.