Return and Refund policy

Last updated: 7 Oct 2025

⚔️ BattleFitGear stands behind every piece we make. If your item arrives damaged or defective, we’ll replace it or refund you in full — no returns necessary. You’ll also receive a 20% discount code toward your next order. We take full responsibility to ensure your satisfaction and trust.

1) Return Period

  • You have 30 days from the date of delivery to request a return.

  • This applies to all customers worldwide.

2) Return Eligibility

To qualify for a return, items must be:

  • In original condition — unworn, unused, and unwashed

  • With original tags and packaging intact

  • Accompanied by a receipt or proof of purchase

For hygiene and safety, underwear, socks, rash guards, compression wear, and personal care products cannot be returned once worn or opened.

3) Non-Returnable Items

  • Final sale or clearance merchandise

  • Gift cards

  • Customized products (e.g., printed names, special orders) → No refunds, exchanges, or size changes

4) Defective or Damaged Products

  • Send clear photos of the defect/damage with your order number to our support team.

  • Item must still have its tag and be unused.

  • You will receive either a full refund or a replacement — plus a 20% discount code for your next order.

  • No need to return the damaged item — it’s yours to keep as a gesture of goodwill.

5) How to Start a Return

Email support@battlefitgear.com with:

  1. Your full name (as on the order)

  2. Your order number (#BFG-XXXX)

  3. The item(s) you wish to return and your reason

Our team will respond with instructions within 24 hours. Please note: items sent without an approved return request won’t be accepted.

6) Return Shipping Costs

  • For change of mind, wrong size, or not as expected: customers pay for return shipping.

  • For damaged, defective, or incorrectly shipped items: BattleFitGear covers the shipping cost.

7) Exchanges

  • The quickest option: Return your item, place a new order, then send us the tracking number showing your return was delivered.

  • Once confirmed, we’ll refund your original item cost (excluding shipping fees).

8) Size Exchange (Non-Custom Products Only)

  • Ship your item back with tracking.

  • Once received, we’ll remake and ship your new size.

  • Custom products are not eligible for size exchange.

9) Refunds

  • You’ll be notified once your return is received and inspected.

  • If approved, refunds are issued to your original payment method within 10 business days.

  • Banks or card providers may take additional time to process refunds.

  • If you haven’t received your refund after 15 business days, contact support@battlefitgear.com.

Partial refunds may apply if returned items are not in original condition (missing tags, worn, damaged packaging) or outside the return period without prior approval.

10) Packaging & Responsibility

Please pack returns securely. You are responsible for the package until it reaches us. We recommend using a trackable shipping service.

11) Contact Us

Need help? Reach out anytime at support@battlefitgear.com